Buying Guide

It is possible to consult the catalogue of Demi-Art.com at any time within the product details, enter in the "cart" the article stating the quantity desired (the default is 1) and clicking on the icon of the carriage.
To order another article simply to repeat the same operation.
The selected product is added to the cart and the quantity of products in your cart and the total price will be updated: this data is visible on every page of the site in the area reserved to the cart under the image header ( "Items" and "Total amount").

Click on "Checkout" you can view the summary of the trolley, and access to the payment of the products, this procedure may be cancelled at any time up to point 4) below.

The steps to complete your order are as follows:

1) Order Summary: in this window you can delete items in your cart or change the quantity: the "Continue order" leads to the next step.

2) Personal data: the data is requested to obtain the order, issue the document on tax and make the shipment of the items in your cart, the mandatory fields are indicated by an asterisk.

3) Confirm order: all data is summarized in a single table, the table is also calculated and displayed shipping cost depending on the total amount of order and destination, if the information displayed is correct, click the button "Confirm Order" to access the payment by credit card.

4) Payment by credit card: This page is provided directly by the bank that deals with receiving payments for the site Demi-Art.com; the connection is encrypted with technology TLS (Transport Layer Security) and is therefore totally safe, no data on the credit card used for payment is sent to the site Demi-Art.com after you enter your credit card by clicking on
"Paying" the order is executed, and sent two mail to the address you indicated in section 2:
- the confirmation of the bank transaction;
- the receipt of the order by mail.
Note: the charge on your credit card is not immediate but takes place when Demi-art.com accepts your order.

5) Payment by bank transfer: to make a bank transfer to:

Cassa Raiffeisen di Selva di Val Gardena
IBAN: IT37G0823858860000301034022
SWIFT: RZSBIT21055
HOLDER: Demi Art sas di Michael Demetz & C

Transfers are accepted both by traditional banks, and transfers online.
Please specify the reason of the transfer reference number assigned. The products will be dispatched immediately after receipt of your e-mail with details of the transfer executed or a fax of the receipt of transfer to the number +39 0471 79 37 20 (indicating clearly the reference of your surname, name and e-mail), so we can verify the accounts from our bank.

6) PayPal payment method: choosing this payment system you will be redirected to the PayPal site where you can pay via your PayPal account.

7) Payment by cash: This type of payment is only for orders that have a monetary amount between 100 and 1,000 Euros. Payment on delivery is valid only in Italy and carries a 5 Euros burden on shipping costs.
1) Buying on line

Purchases made on Demi-Art.com are regulated, although not expressly provided for by the following terms of purchase, by D.lgs. no. 185, 22 May 1999 on the protection of consumers in respect of distance contracts and the D.lgs. 9 April 2003 no. 70 relating to electronic commerce.
The articles on our site can be purchased, as long as products are on stock, to whom turned 18. For delivery of your purchases you can choose the place of your most comfort: at home, at work or at another person.
The minimum order is EUR 50.00 excluding shipping (Italy: for orders up to 50 € the shipping costs will be 5 €).

2) Prices

The prices that are displayed on Demi-Art.com are VAT included.
The prices agreed upon are related to these general conditions of sale. Demi-Art.com reserves the right to change the list of sale without notice.
To the amount we will add the shipping cost.

3) Technical data of the products

The characteristics of the products are listed in the online-catalogue and are visible at the time of order. Demi-Art.com shows the products in the most truthful and as accurate as possible. The display colours may vary due to monitor of the user, therefore the seller cannot guarantee that the colours of the products that are represented on the screen are true.

4) Shipping

For consignments Demi-Art.com collaborates with the GLS - General Logistics Systems Italy S.p.A.

Italy: free shipping costs for orders over 50 €. For orders up to 50 € the shipping costs will be 5 €
Europe (excluding Italy): free shipping
Usa: free shipping
Canada: free shipping
Worldwide:
total amount of the order less than 300€ from 300€ to 1000€ superior to 1000€
transport cost 25 € 42 € 120 €

The total amount of the order will be visible before proceeding with the confirmation of purchase.

Orders are processed on receipt. The handover will take place in 5 days (working days).
The courier deliver the goods directly to the address at the time of purchase.
If delivery does not happen with success (if the customer is absent at the time of delivery), the customer will be contacted by our Customer Service as soon as possible, in agreement with the customer directly. Demi-Art.com is not responsible for any delays attributable to the fault of the shipper company.

Upon receipt of the parcel, please check:
- That the number of packages indicated on the consignment note is actually delivered;
- The package is intact and not damaged, and any disputes must be reported to the carrier indicating the consignment note that is signed for the recall, the word "Withdrawn subject to control", otherwise the packet is considered successfully delivered.

5) Disclaimer of Liability

The commitment that Demi-Art.com aims to operate as precisely as possible, however, could inadvertently run into inaccuracies or technical inaccuracies or fact and / or errors typeface.
Demi-Art.com reserves the right to make changes and modifications to the site whenever this is necessary without any notice.
Demi-Art.com do not guarantee that the information contained within its site comply with the jurisdiction of any country or that the products displayed on the site are permitted for sale in all jurisdictions.

6) Returns and refunds

Right of withdrawal and how to exercise
The buyer of the products Demi-Art.com may unconditionally withdraw from the contract of purchase to the following conditions:
- The right of withdrawal must be exercised within fourteen (14) solar days from receipt of goods by means of registered letter with acknowledgment of receipt to the following address:
Demi Art sas
Via Palua, 10 - 39047 Santa Cristina Valgardena, Bolzano, South Tyrol - Italia

Demi-Art.com reimburse the purchaser the sum paid for the purchase of products and for shipping costs (excluding costs incurred for the return of the object) with the notification of withdrawal should be provided the following data:
- number and date of the invoice;
- in case of a partial description and quantity of the goods to be refunded;
- Exact bank details on which to obtain the transfer of the refund.

The buyer who has exercised his right of withdrawal must within 14 days of receipt of merchandise to ensure its return (total or partial) by ordinary parcel post.
The repayment of the sum will be done with the form chosen and free of charge within 14 days from the return of goods, after verification of the status thereof. In particular, it requires that the product returned:
- is intact;
- has not undergone any type of damage;
- has attached the tag;
- is still equipped with its original packaging.

7) Complaints

Complaints about defective products or failure of service delivery will be sent via e-mail at .

8) Privacy

Demi-Art.com treats personal data of its customers in compliance with the requirements of Legislative Decree 196/2003. Personal data is processed in the normal activity, only to process your order and if a problem arises to contact the buyer. As required by law, the person concerned may obtain confirmation of the existence or otherwise of their personal data and that these are communicated in the form. The interested party may also request the cancellation, change, transformation into anonymous form or blocking of data processed for legitimate reasons, the treatment itself.

Credit Card

If the payment for the goods purchased on the website Demi-Art.com is made by credit card, cards will be accepted from the following circuits: Visa, MasterCard.

The complete transaction security when entering card data is ensured by the TLS (Transport Layer Security, an international standards) with a system of data encryption. This ensures that sensitive data released by the reach and always only Cassa Raiffeisen of Selva di Val Gardena was responsible for receiving the payments. No data on the credit card used for payment is sent to the site Demi-Art.com nor can it be saved in the archives of this web site.

When entering card data secure TLS connection will be indicated by the appearance of a closed lock icon at the bottom of your browser window. Depending on the settings of your browser and operating system, could also get a warning dialog that you are entering the safe area. If you make a mistake entering data you can return to the site Demi-Art.com and try to make payment by credit card. After the procedure you will see a page with the confirmation of payment and will be shipped directly from the bank by e-mail, a receipt of credit card transaction.
 

Bank-Transfer

You will need to specify the reason of the transfer reference number assigned by the website.
The bank transfer should be directed to the following coordinates:

Cassa Raiffeisen di Selva di Val Gardena
IBAN: IT37G0823858860000301034022
SWIFT: RZSBIT21055
HOLDER: Demi Art sas di Michael Demetz & C.

Transfers are accepted both by traditional banks, and transfers online.
Please specify the reason of the transfer reference number assigned by the site. The products will be dispatched immediately after receipt of your e-mail with details of the transfer executed or a fax of the receipt of transfer to the number +39 0471 79 37 20 (indicating clearly the reference of your surname, name and e-mail), so we can verify the accounts from our bank.

The site Demi-Art.com save its archives to the data, excluding credit card data, which will be dealt with in respect of the privacy policy. Demi Art guarantees to purchasers all rights provided by Legislative Decree 196/2003.
 

Cash on delivery

The products will be dispatched immediately after placing the order via the site's procedure.
Payment is due at time of delivery to the express courier GLS - General Logistics Systems Italy S.p.A.
The customer will be contacted by courier, using the landline phone number that necessarily must be indicated at the time of purchase, to agree on the time of delivery and the simultaneous payment.
Please note that payment on delivery is only granted for orders from Italy with a monetary amount between 100 and 1,000 Euros. The Demi-Art.com site will save its archives the full data, excluding data of the credit card, which will be processed in accordance with the privacy policy. They are guaranteed all the rights provided by Legislative Decree 196/2003.
 

Paypal

By choosing this payment system you will be redirected to the PayPal site where you can pay via your PayPal account.
You will then be redirected to demi-art.com to complete your purchase.
Demi-Art.com, is the online shop selling wooden sculptures and wooden craft from Val Gardena.
The DemiArt company is the world-leader in the production of wood carved handicrafts, has on Demi-Art.com the online sale of best high quality wood carved sculptures produced by the artisans of Val Gardena, under the notable supervisor of Karl Demetz.

Demi-Art.com proposes the sale of wood statues throughout Italy, including islands:

North-Western Italy: Valle d'Aosta, Piedmont, Lombardy, Liguria.
North-Eastern Italy: Trentino-Alto Adige, Veneto, Friuli-Venezia Giulia, Emilia-Romagna.
Central Italy: Tuscany, Umbria, Marche, Lazio, Abruzzo.
Southern Italy: Molise, Campania, Puglia, Basilicata, Calabria.
Italian Islands: Sicily island and Sardinia island.
 

Sales in Northern Italy

Online sale of wood carved sculptures and figurines and wood craft art typical of Val Gardena for sacred gift shops, churches, monasteries, religious congregations, home furnishing stores and shops of traditional toys with deliveries at home in every province in Northern Italy:

Emilia-Romagna: Bologna, Ferrara, Forlì-Cesena, Modena, Parma, Piacenza, Ravenna, Reggio Emilia, Rimini.
Friuli Venezia Giulia: Gorizia, Pordenone, Trieste, Udine.
Liguria: Genoa, Imperia, La Spezia, Savona.
Lombardia: Bergamo, Brescia, Como, Cremona, Lecco, Lodi, Mantova, Milan, Monza and Brianza, Pavia, Sondrio, Varese.
Piemonte: Alessandria, Asti, Biella, Cuneo, Novara, Torino, Verbania, Vercelli.
Trentino Alto Adige: Bolzano, Trento.
Valle d'Aosta: Aosta.
Veneto: Belluno, Padova, Rovigo, Treviso, Venice, Verona, Vicenza.
 

Sales in Central Italy

The sale of the wood carved statues and sculptures in wood by Demi Art done through the online store Demi-Art.com, throughout Central Italy:

Abruzzo: L'Aquila, Chieti, Pescara, Teramo.
Lazio: Frosinone, Latina, Rieti, Rome, Viterbo.
Marche: Ancona, Ascoli Piceno, Fermo, Macerata, Pesaro, Urbino.
Tuscany: Arezzo, Florence, Grosseto, Livorno, Lucca, Massa Carrara, Pisa, Pistoia, Prato, Siena;
Umbria: Perugia, Terni.
 

Sales in Southern Italy

Shop selling wooden sculptures handicraft from Southern Italy:

Basilicata: Matera, Potenza.
Calabria: Catanzaro, Cosenza, Crotone, Reggio Calabria, Vibo Valentia.
Campania: Avellino, Benevento, Caserta, Napoli, Salerno.
Molise: Campobasso, Isernia.
Puglia: Bari, Barletta - Andria - Trani, Brindisi, Foggia, Lecce, Taranto.
 

Sales in Italian Islands

Shop selling wooden sculptures handicraft of Val Gardena from Italian islands:

Sardinia: Cagliari, Nuoro, Oristano, Sassari, Carbonia-Iglesias, Medio Campidano, Ogliastra, Olbia-Tempio.
Sicily: Agrigento, Caltanissetta, Catania, Enna, Messina, Palermo, Ragusa, Siracusa, Trapani.
Demi-Art.com is the online shop selling wooden sculptures and wooden craft from Val Gardena.
Demi Art, a company leader in the production of wood carved handicrafts, has on Demi-Art.com the online sale of best high quality wood carved sculptures produced by the artisans of Val Gardena, under the notable supervisor of Karl Demetz.

Demi-Art.com offers only the best of wood production in the Val Gardena, created and worked by expert craftsmen and woodcarvers of wood carved statues, which for centuries cultivated the art and passion.
Demi-Art.com ensures a safe online shopping and attentive to your needs and your needs, and also ensures maximum efficiency in the sale of wood carvings all over the world: Europe, North America, South America, Asia, Africa, Oceania.
 

Sales in Europe

Wood carvings and wood statues for sale in all European destinations: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Ireland, Great Britain, Estonia, Finland , France, Georgia, Germany, Greece, Hungary, Iceland, Kazakhstan, Lithuania, Liechtenstein, Latvia, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, England, Romania, Russia, Scotland, Serbia and Montenegro , Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Wales.
 

Sales in North America

Wooden sculptures and wood carvings for sale in North America: Belize, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panamá, Unites States (Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming).
 

Sales in South America

Wood statues and wood carvings for sale in South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
 

Sales in Asia

Wood artworks and wood carvings for sale in Asia: Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, East Timor, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen.
 

Sales in Africa

Wood carvings for sale in Africa: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo, Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.
 

Sales in Australia and Oceania

Wood carvings for sale in Australia and Oceania: Australia, Melanesia, Micronesia, New Zealand, Polynesia.
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